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Director Richard Cano founded QBuild in 2018 after his 20-year career in construction made him feel like there was something that needed to change in the industry.
He has found throughout his experience in the industry that many companies that currently operate in a range of trades leave customers frustrated and unhappy with the process and service associated with their home improvement projects.
Wedding dress boutique Fareham Margaux Mae Bridal holds the closing of the sale as it battles… Inside the QBuild office.
QBuild is a community-driven company that helps people get all the work they need done around their homes, from boiler repairs to extensions.
It has a physical storefront on Winter Road, allowing people to drop by whenever they need to discuss their project or get a quote.
He said: “During my career I have discovered that there are many cowboy businesses that often exploit people, especially the elderly and vulnerable. They’ll pull up in an unmarked van, give someone a quote ten times higher than they should be, and sometimes even run off with a 50% deposit without a trace, or they’ll text to cancel a tour , just before their appointment, after the client has planned their day around the visit.
“We wanted to change the way things are done, so we opened our premises in Southsea, so people could come, get to know the team, have a cup of tea or coffee and chat about their needs.”
QBuild currently has 30 commerce specialists on the team, alongside the 12 administrative and management staff based in the office.
The business has grown significantly, offering more services and now has a fleet of seven vans covering each of the trades as well as a brand new website launching later this month.
Richard said: “We know times are tough for people but for many they need to do something urgently or want to upgrade their home or just make it more comfortable for their family so it’s important that our services are affordable and accessible to everyone.’
Source : www.portsmouth.co.uk
The success of a Southsea-based company is changing the way people think about building – allhomes.news
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